It has been a mix of good and bad so far actually. Initially all good, dealt with either a genuinely really nice and helpful sales rep., or a mighty good salesman!! Did the usual walk through the house to see what was standard, what were upgrades and talked about what variations we wanted to make. Mr. Sales rep would say things like " go for ...... - that looks grouse." " Why don't you .... - they're grouse." " Get the .... it will be so grouse." Which is why we have now labelled him with the nickname - Grouse!! Walked through and picked out our 1st lot of upgrades- k'ching, k'ching..most of what was displayed were upgrades and the total goes up quickly and significantly. No problems there though, happy with what we picked, OK with the costs, so paid the initial deposit to sign up and get the soil test done. Next step was to go to our Tender Appointment. Additional site costs came back a bit higher than we we would have initially anticipated ( considering there is less than 1m fall across the block) ..k'ching. Adding on an extra 1.5m to the width of the garage PLUS further additional site costs for the bigger garage were higher than anticipated... k'ching, k'ching' k'ching!! Gee, this is starting to eat into my new furniture fund! Numerous mistakes in the tender doc. had to be fixed up on the day despite numerous emails prior to this detailing further changes we wanted to make. Left there feeling not too bad, on to colour selection we go!!
We probably made about 4 or 5 trips to Hopetoun Interiors prior to our colour appointment. How disappointing to meet most of the weekend staff there!! Really, why bother? Apathetic, ignorant, disinterested. And not being able to disclose the price of upgrades..that really bugged us. So around we went, picking out possible choices, always in the back of our minds to be careful...that choice could add thousands to the final cost. Who knows, there were probably things that we would have upgraded to anyway if we knew the price, but didn't in fear of budget blowout. I think that their process actually works against them... I think that they don't disclose the price hoping that you will just upgrade everything, get to contract, find out that it was actually more than you had hoped to pay, but you have fallen in love with your choices, too hard to go back and change things now because " gee, if I downgrade the bricks, I'll need a different render colour and if I change the render, I'll need different roof tiles" and so on and so forth - and I am not going back to Hopetoun so what the heck - just add it all on, and i'll say pretty please very nicely to the man at the bank!!
Our actual colour appointment went very well - quickly and smoothly, even with 2 littlies in tow! Our girl " K " was great and although we felt that we had done a lot of homework and were pretty set on what we wanted, she was great and had a lot of ideas and info. on what was used in certain display homes etc. I had fun, "T" attended and survived, but colours aren't really his cup of tea!
The tile selection appointment was attended by me alone - "T" more than happy to miss out the experience and stay home on dad duty. Not much to report from that day, because I chose 2 tiles for the whole house - 1 floor tile for ensuite/bathroom/laundry/powder room floor, and 1 tile for the showers and bathroom/ensuite/laundry splashback!!
Not long after these appointments, our relationship with PD soured a bit. Not to bore you with too many of the details, but we requested info about our prices that they were not willing to give out, and had to shuffle around a couple of appointments due to the baby being sick ( didn't want to go to contract without having done the electrical appointment 1st, which is what they wanted us to do. ) Also, we asked to see a copy of the contract before the actual contract appointment - whoops! Big NO NO apparently, not at all accomodating with that request! DH does the 'hard calls' here...he certainly had a few over a number of days, with a couple of people on the heirachy list, and finally all was worked out to our satisfaction. Wouldn't have happened in the 1st place though if the process was more give and less take, and more flexible when dealing with peoples lives!
So now it is on to electrical selections next week and contract the week after ( a bit scary to actually meet CSR considering our phone and email history. ) I dare say she won't be pulling out the tea and bikkies!